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FAQHow it works
eBay Neighbourhood is closing on 31 August 2017. For more information please see the FAQs here.
eBay Neighbourhood Item Owners FAQs
Q
eBay Neighbourhood is closing down on 31 August 2017. What should I do?
A
Please find more information here
Q
What is eBay Neighbourhood?
A
eBay Neighbourhood is a trial that connects you with experienced private sellers nearby who can sell your items for you.
Q
How does it work?
A
  1. You can register for participation in this pilot by logging into the eBay neighbourhood Hub with your eBay credentials. Note: You’ll also need to have an active PayPal account as that is how any money you make via the trial will be paid. Don’t have a PayPal account? Sign up for a PayPal account now. You will bear the PayPal fees chargeable to you for any PayPal payment made to you by the seller.
  2. eBay members can search for suitable sellers nearby by going to the eBay neighbourhood Hub. If you find a suitable seller, you can message the seller via the eBay neighbourhood Hub.
  3. You and the seller can discuss next steps via the messaging tool on the eBay neighbourhood Hub. For example, you may want to discuss providing item information, expected starting or selling price as well as agreeing how to arrange collection.
  4. At this point, the Seller can accept to sell for you or not, without providing a reason. For example, Sellers may not accept an items if the Seller doesn’t think he/she can achieve the selling price you indicated; if Seller does not think the Item is in a good or saleable condition; if the Item may violates eBay rules and policies etc.
  5. Once the seller is in possession of your items, he or she will inspect them and can still decide whether they want to sell them or not on your behalf. If they decide not to proceed, you can look for another seller near you who might be able to sell the item for you.
  6. If the seller agrees to list your items, they will take care of listing them on eBay including taking pictures of the items, writing the descriptions, communicating with interested buyers, delivering the item and following up on completing the sale. When your item is listed on eBay, the Seller will “assign” the listing to you on the eBay neighbourhood Hub, and you will receive a notification e-mail so you can track the item’s status. You will be able to edit your notification settings on the eBay neighbourhood Hub.
  7. If your items sell, we’ll let you know and the seller will make payment to your PayPal account. The seller should pay you between 14 and 16 days after the sale is completed; this is to ensure there are no buyer issues or return requests after the sale.
  8. As part of the trial, you will be invited to rate the seller’s service on the eBay neighbourhood Hub. This rating is independent from the Seller’s rating on the eBay.co.uk site.
  9. If you item doesn’t sell, the seller can relist the item for you as many times as you may both agree.
Q
How do I get my items to sellers?
A
You and the seller can agree between yourselves on a mutually convenient way to get your items to the seller. For example:
  1. You and the seller arrange to meet in a convenient public location. A meeting in person can help ensure receipt of Items by Seller and also provide an opportunity for you to discuss details of the Items and sales with the Seller.
  2. Seller can collect the items from your house.
  3. You can drop the items off yourself at a secure location.
  4. You can send the items to the seller’s address at your own cost.
Q
After my items are collected or sent, how long does it take for them to be listed on eBay and what is the duration of the listings?
A
Once the seller receives your items, they should let you know straight away whether they’re happy to list the item for you or not. They will then list your items on eBay as soon as possible. The sellers will use their experience to select the best listing method, duration and pricing for your items. If you do not see your items listed, get in touch with your seller via the messaging functionality on the eBay neighbourhood Hub.
Q
Can I track the listing of my items?
A
Yes, if your items are listed on eBay, you'll receive a confirmation e-mail with a link to the eBay neighbourhood Hub. You can edit your notification settings on the eBay neighbourhood Hub.
Q
When do I get paid?
A
You'll be paid 60% of the item’s sale price for each item from the seller (minus PayPal fees chargeable to you for any PayPal payment made to you by the seller). The seller will pay you 14-16 days after the sale is completed. This is to ensure that there are no buyer issues or return request after the sale. If you do not receive payment within this time, please contact the seller in the first instance. If you're unable to sort things out with the seller, please contact eBay customer service. eBay will then work with you and the seller to resolve this.
Q
What condition should my items be in?
A
Items that are in good working condition usually sell better. When discussing potential items to list with a seller, please highlight any defects of the items to sellers.
Q
What happens if an item sent to sellers can’t be listed?
A
In this case, the sellers should contact you and make arrangements to send the item back to you.
Q
How can I check the status of the item?
A
You can check the status of your items on the eBay neighbourhood Hub once they have been listed on eBay. If you do not see your items after 14 days, please contact the seller and if you fail to get a response, please contact eBay customer service.
Q
Who can take part in the trial?
A
This trial is currently open to users who reside in Bath, Birmingham, Blackpool, Brighton, Bristol, Colchester, Glasgow, Leeds, London, Manchester, Nottingham, Oxford, Southampton and York. We are working on plans to expand it to more cities soon.
Q
How much does it cost to take part in the trial?
A
Signing up to the trial is free.
Q
How many items can I send to sellers?
A
You can send as many items as you wish as long as the seller agrees and provided that the items are acceptable under the terms of the trial. You shall not provide for sale items that:
Q
How are my items priced?
A
For this trial, we’ve invited sellers to take part based on their experience and performance on eBay. You can suggest a price for the item and discuss this with the seller If you and the seller can’t agree on a price, you can choose to remove the item from the seller and ask another seller to sell it for you instead. Remember that it is in the sellers’ interest to sell the item at a good price.
Q
How do I know that my item has sold?
A
Once your item is sold, you'll receive a confirmation e-mail with a link to the eBay neighbourhood Hub. You can edit your notification settings on the eBay neighbourhood Hub.
Q
What happens if the item is sold to a buyer and the buyer wants to return the item?
A
Buyers may have the right to return an item depending on the returns policy set in a listing.
If a buyer is entitled to reject the sold item for any other reason (for example, if the item is faulty or damaged), the seller will deal with and resolve the issue on your behalf including offering the buyer a full refund and having the item returned to the seller.
Q
Which items can’t be sold as part of the trial?
A
In general, the following items won’t be accepted:
  • Items that are illegal or unlawful.
  • Items that require a licence or code, such as subscriptions, computer games, software or other regulated products.
  • Items that are prohibited or restricted for sale on eBay.
  • Items that worth more than £ 5,000.
Q
Can I ask for my items to be returned at any time?
A
Yes, you can request your items back as long as the items have not already been listed on eBay. You should contact the seller and make arrangement to get the items back.
Q
How does seller rating work?
A
Following each sale, you will be asked to rate the seller’s service on a scale from 1 to 5. All sellers participating in this pilot will start off with a 5-star rating and their rating will then be regularly updated to reflect the actual scores they receive from item owners. Your honest and objective feedback will contribute to the success of this trial as well as the sellers themselves, so we very much encourage you to do that. Note that the rating you will leave for sellers on the eBay neighbourhood Hub is independent of the Seller’s eBay Feedback score.
If you have any comments on how this trial works, feel free to contact eBay customer service.
eBay Neighbourhood Sellers FAQs
Q
eBay Neighbourhood is closing down on 31 August 2017. What should I do?
A
Please find more information here
Q
What is eBay Neighbourhood?
A
eBay Neighbourhood is a pilot programme that connects you with people in your local area who need help selling on eBay. In return for helping them, you receive a commission based on the final sale price.
Q
How does it work?
A
The first thing to do is register at the Neighbourhood Hub.

Once you’ve registered you will be able to create a profile, including your location, your eBay experience and the kinds of items you tend to sell.

Item owners will be able to get in touch and ask you to sell for them. They should include specific information on the item(s) they would like you to sell, including photos for your reference.

If you think you can help, you can reply to them to make arrangements for exchanging the item(s).

Once you’ve checked the item over to make sure it’s something you’re happy to sell, it’s time to take some photos and create a listing – just as you would if you were selling your own item. From here, you’re responsible for every part of the sale, including communicating with buyers, receiving payment, posting the item to the buyer, leaving Feedback and handling any buyer issues after the sale.

Once the listing is live, you should assign it to its owner in the Neighbourhood Hub. This makes it easier for them to keep track of the listing, and for you to send them payment once the sale is complete.

Once the sale is complete, log on to the Neighbourhood Hub where you can send the item owner the funds from the final sale via PayPal, minus your 40% commission. All of the calculations will be done automatically in Neighbourhood Hub.
Q
Who pays for eBay and PayPal fees?
A
You are responsible for eBay and PayPal fees accrued by selling in the eBay Neighbourhood programme. These expenses are covered by the 40% of the final sale price you receive as commission.

By taking part in the eBay Neighbourhood programme, you may receive promotional offers from eBay from time to time. Please see “What are the promotional offers” question for more information.

What are the promotional offers?

eBay offers certain promotions which may include fee discount or waiver to eBay Neighbourhood sellers from time to time.

To find out the latest offers that may apply to you, please see further details in the ”Promotional Offers” section in our Seller Terms and Conditions
Q
Should I agree all aspects of the sale with the item owner before listing?
A
It makes sense to agree how you’re going to sell the item with the item owner before you create the listing – or they may be happy to defer entirely to your expertise.

Please note that there some conditions that you must meet in order to remain in the eBay Neighbourhood programme. These include for example, the participating criteria, the commission percentage and the payment terms. For details, please see our Terms and Conditions.
Q
Are there any fees for joining the programme?
A
It’s free to sign up to the programme.
Q
How many items can I accept?
A
You can accept as many items as you’re happy to sell.
Q
What happens if I receive an item from its owner, and I don’t feel that I can sell it?
A
You should inform the item owner immediately and arrange for the items(s) to be returned to them.
Q
What should I do if I have a disagreement with an item owner?
A
If, despite your best efforts, you are unable to resolve any issue with the item owner, please contact eBay customer service.
Q
How does the sellers’ rating work?
A
Following each sale, item owners will be asked to rate your service on a scale from 1 to 5. All sellers participating in this programme will start off with a 5-star rating in this pilot and, if you continue to provide a 5-star service to the item owners, that rating will be retained. Buyers of the items will leave you feedback on the eBay transactions as usual.
Q
Can I withdraw from the programme?
A
Yes, you can withdraw from the programme at any time – all you need to do is let us know via the comment button in the Neighbourhood Hub. Before you withdraw, please complete all listings and outstanding transactions with buyers as well as outstanding payment to item owners. You should also notify the items owners in accordance with any agreement you have with them. If there are items with you that are unsold, please contact the item owners and make arrangements to return the items. Please also note that once you withdraw from the pilot, you cannot sign up again.
Q
Can I send comments about the programme?
A
Yes, we’d love to hear what you think. You can send comments about this programme via DL-eBay-Neighbourhood-Support@ebay.com.
Q
Who can take part in this programme?
A
eBay Neighbourhood is in a trial period and for that reason sellers can participate by invitation only. Currently our selected sellers are based in Bath, Birmingham, Blackpool, Brighton, Bristol, Colchester, Glasgow, Leeds, London, Manchester, Nottingham, Oxford, Southampton and York.

We are working to expand this platform to sellers in other cities. If you want us to keep you updated, contact eBay customer service.
Q
When should I send payment to the item owner after a sale?
A
You should wait 14 days after the sale is completed before sending payment to the item owner. This is to make sure there are no buyer issues or return request that you need to take care of following the sale.

After that 14-day period, you should send payment via Neighbourhood Hub within 2 business days.

Payment should be made to the PayPal account of the relevant item owner. If you do not make payment to item owners within the said time, eBay reserves the right to suspend your participation in this programme as well as take action against your eBay account(s) including but not limited to account suspension or limitations.
Q
How do I decide which starting prices to list at?
A
Item owners can suggest a starting price for their item but, usually, they will be relying on your knowledge and experience to get the best return. The same applies to choosing a listing format. It’s best to work with the buyer to settle on a selling approach that works for everyone.
Q
Do I need to keep item owners up to date on progress?
A
Once you’ve listed an item, you should assign that listing to the relevant item owner in Neighbourhood Hub. This ensures they are notified when the listing is live and when the item has been sold. In addition to that, being responsive to any communication from the item owner throughout the sale process is all part of providing a great service.
Q
How should I arrange to get items from their owners?
A
We’ve found that exchanging items in person makes for an easier transaction overall. It saves time as you’re able to inspect the item and decide if you can help or not on the spot.
Q
Are there any items that I can’t sell?
A
In general, you should not accept:
Q
What happens if the item owner changes their mind and wants the item(s) back?
A
Item owners can request their item(s) back as long as they are not already listed on eBay or have been sold.

The best thing to do is speak with the item owner and make arrangements to return their items to them. Note that you cannot charge the item owner for the return of the item or for any work you have done up to that point.
Q
What happens if the buyer submits a return request?
A
The buyer may have the right to return the item depending on the returns policy you set for the listing.

If a buyer is entitled to return the item for any other reason, such as a fault with the item, you will need to resolve the issue, just as you would if you were selling your own item. Read more about Returns on eBay.

Please note that you will be responsible for any postage costs from a buyer returning a faulty or damaged item.
Q
Will my exact location be displayed to all users?
A
No, our drop pins only show your rough location in the map. eBay will not pass your address to an item owner (except in cases provided for in our User Agreement, Privacy Policy and Terms and Conditions of the programme). It is at your discretion whether you feel you want to exchange your address with an item owner.
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