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eBay Neighbourhood Seller Terms and Conditions
Effective Date: 18 January 2017

eBay Neighbourhood (the “Programme”) is a programme that connects experienced eBay private sellers with people in the same locality (“Item Owners”) who may have preloved items that they want third parties to sell for them.


These Terms and Conditions (“Terms”) set out the terms and conditions which govern your participation in the Programme on eBay.co.uk (“eBay Site”). By signing up to the Programme, you accept and agree that these Terms apply to you for your participation in the Programme. The eBay User Agreement, Privacy Policy and all policies posted on eBay Site apply in addition to these Terms. If there is any inconsistency between these Terms and the User Agreement and our policies, these Terms will prevail as to all matters expressly addressed in these Terms. The User Agreement and the eBay Privacy Policy are incorporated herein by reference.
These Terms are independent of any terms of service you may agree with Item Owners. Your terms of service with Item Owners however shall not conflict with these Terms. By accepting an item from Item Owners, you and the Item Owner will enter into a binding contract to list and sell an item subject to further terms of service you may agree.

  1. FEES AND PAYMENT
    1. Participation in this Programme is free.
    2. Once you sell an item for Item Owners on the eBay Site, you are entitled to 40% of the item sale price which would also cover your other costs and expenses in participating this Programme including eBay fees, PayPal fees and other costs and expenses in managing the listing, transaction, dealing with and communicating with Item Owners, for which you are solely responsible. No variation of such commission service charge is permissible and no other additional costs or charges shall be charged to Item Owners. Any donations selected by Item Owners will be deducted from the share of item sale price that the Item Owners will get.
    3. Payment to Item Owners shall be made 2 days after the 14-day wait period for any possible buyer’s returns (if applicable), disputes or claims after an item is sold. Save as any indicated donations of Item Owners or as explicitly agreed with Item Owners, no further deductions or set off from the payment to Item Owners should be made.
    4. All payments to Item Owners shall be made on the Neighbourhood Hub and shall be made via PayPal to the Item Owner’s registered PayPal account.
  2. ELIGIBILITY
    1. Participation in this Programme is open to invited sellers of eBay Site who have met our eligibility criteria and have completed their profile on the Neighbourhood Hub. The number of sellers who may participate in this Programme is limited at this stage and we may cease accepting or refuse registration at any time without further notice. Invitation to participate in this Programme is not transferrable.
    2. Eligibility criteria for participation in this Programme may be varied at our sole discretion.
    3. Without limiting our other rights and remedies, we may suspend, cancel or terminate your participation in this Programme and/or take action against your eBay account at any time without notice, including limiting, suspending or termination your eBay account, if:-
      1. You are in breach of any provisions in these Terms;
      2. You are in breach of your obligations, whether stated in these terms, or as agreed between you and Item Owners;
      3. Ratings you receive from Item Owners in this Programme are consistently low and you fail to improve your overall rating for 30 days and are hence deemed to be no longer fit to participate in this Programme.
      4. Your eBay account(s) is(are) subject to actions taken by eBay including limitation, restriction, suspension or termination based on the eBay User Agreement and/or policies; and/or
      5. Your eBay account(s) is(are) below standard.
  3. IMPORTANT RULES
    1. You will comply with the following important rules for items that you obtain from Item Owners under this programme: -
      1. Rejecting an item. You shall inform Item Owners immediately if you decide not to accept their item(s) on receipt and review of such item;
      2. Storage. You shall store the items received in a safe place and suitable for the type and nature of such items;
      3. Accepting an item. If you accept the items, please list the items as soon as possible and assign the listings to the relevant item owners correctly;
      4. Listing. You shall list the items of Item Owners with your own eBay User ID that you registered for participation in the Programme and shall be responsible for all content of listings and items that you sell through your eBay User ID under the Programme;
      5. Payment. You can wait for 14 days after the item is sold to see if there may be any buyer’s returns (if applicable), disputes or claims for the item sold. If not, you shall make payment to Item Owners within 2 days thereafter;
      6. Commission. You shall not vary the percentage of commission that you will charge as stipulated in section 1 above;
      7. Unacceptable items. You shall not accept items that:
      8. Customer service. You shall deal with all buyers’ enquiries for the items promptly and resolve any questions, disputes or issues that may arise relating to the items;
      9. Legality. You shall not engage in any criminal, illegal, unlawful, malicious, dishonest or fraudulent activities towards or against Item Owners and/or eBay.
      10. Rating. Item Owners may leave a rating for you after completing a transaction with you. No appeal will be entertained and no rating will be changed or revised.
      11. Withdrawal by Item Owner. Should Item Owners wish to withdraw an item from you or from sale, you shall work with Item Owners to return the item to them provided that no sale has already been agreed for that item with a buyer on eBay. You shall not charge Item Owners for any services you may have rendered prior to their withdrawal nor for returning the item.
    2. Under the Programme, eBay shall at its sole discretion display or surface your profile (including your approximate location) to suitable Item Owners who may be interested in using your services to list, sell and/or ship their items. For the avoidance of doubt, eBay makes no representation of the number, quality or any characteristics whatsoever of the Item Owners that may contact you under the Programme nor of the items that may be passed to you for sale.
    3. You shall cooperate with eBay and provide eBay with any requested information relating to your participation in the Programme at any time. This includes information that may be required to investigate any potential disputes with Item Owners or buyers should they arise.
    4. If you have a dispute with Item Owners, you release us (and our officers, directors, agents, parent, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
    5. You must comply with the following at all times:
      1. the terms and conditions of your service(s) (e.g., response times, quality level, customer satisfaction, etc.) that you pledge to Item Owners;
      2. eBay User Agreement, Privacy policy, and all other eBay policies pertaining to interacting with eBay and the relevant eBay site;
      3. these Terms;
      4. the following minimum conduct standards in your dealings with Item Owners:
        • the services offered by you to Item Owners are provided as an independent contractor and you will not represent yourself as an employee, representative, partner, or agent of eBay;
        • You will not use your status as participant in this Programme, or any aspect thereof, to market any off-eBay solutions; and
        • You agree that all business you conduct and all services you provide relating to the Programme and the eBay Site, shall be performed in a manner that (a) avoids deceptive, misleading or unethical practices; and (b) does not harm eBay’s reputation.
  4. PROMOTIONAL OFFERS
    1. You may receive promotional offers from eBay from time to time when participating in this Programme. Latest promotional offers will be announced and updated in these Terms and Conditions from time to time and shall be effective as from the date and for the period as shall be specified in the applicable promotion terms and conditions. We reserve the right to end, terminate, suspend, change or replace such offers in any way at any time by giving notice with immediate effect in the event of circumstances arising which, in eBay's opinion, make it necessary for it to do so. eBay reserves the right to add additional terms and conditions for certain parts of any promotional offers. All promotional offers then available will end on the same day as this Programme may end or on such end date as the specific promotion specifies, whichever is the earlier.
    2. The Special Terms and General Terms set out in this paragraph 4 shall be read together and shall apply to the applicable promotion(s) under the Programme.
    3. The promotional offers that are currently available and may be applicable to you are set out below:

      Promotional offers if you register and complete your profile on eBay Neighbourhood between 9 October 2016 and 31 January 2017 (promotion will end on 31 January 2017)

      Special Terms
      1. Promotion period: From the date of your signing up and completing your profile on eBay Neighbourhood hub which shall be on or after 9 October 2016 and until 31 January 2017.
      2. Promotional incentives:
        1. Free final value fees for all listings under the Programme and which are listed on eBay.co.uk in an eligible category, using the auction-style, auction style with Buy it now option or fixed price format; and
        2. Free insertion fee for all listings under the Programme and are listed on eBay.co.uk in an eligible category. Listing upgrade fees will still apply and will be charged according the eBay fees policy.
      3. Eligibility:
        1. You must have registered with and completed your profile on eBay Neighbourhood between the period of 9 October 2016 and 31 January 2017.
        2. All listings must be for Item Owners under the Programme and are listed on eBay Site.
      4. Payment of incentives:
        1. If an item qualifies for the free insertion and final value fee promotion, the relevant insertion fees and final value fees (if the item sellers) will be credited to you one month after the end of the promotion period.
        2. Please note that if the item does not sell the first time and if you relist it after the promotion period or if it is automatically relisted after the promotional period, standard final value fees will be charged according to the eBay fees policy when the relisted item sells.
      5. Other terms and conditions:
        1. For items listed in 2 or more categories, only the insertion fee for the first category will be subject to the promotional offers. Standard insertion fees will be charged for listing the same item for each additional category, according to the eBay fees policy
        2. If the item does not sell the first time and if you relist it after the promotion period or if it is automatically relisted after the promotion period, standard final value fees will be charged according to the eBay fees policy when the relisted item sells.
        3. Sellers who register with or complete their profile for eBay Neighbourhood after the promotion period will be excluded from this promotion.
      Promotional offers from 1 Feb 2017 to 31 March 2017


      Special Terms
      1. Promotion period: From 1 Feb 2017 to 31 March 2017.
      2. Promotional incentives:
        1. Free final value fees for all listings under the Programme and which are listed on eBay.co.uk in an eligible category, using the auction-style, auction style with Buy it now option or fixed price format; and
        2. Free insertion fee for all listings under the Programme and are listed on eBay.co.uk in an eligible category. Listing upgrade fees will still apply and will be charged according the eBay fees policy.
      3. Eligibility:
        1. You must have registered with and completed your profile on eBay Neighbourhood before 31 March 2017
        2. All listings must be for Item Owners under the Programme and are listed on eBay Site.
      4. Payment of incentives:
        1. If an item qualifies for the free insertion and final value fee promotion, the relevant insertion fees and final value fees (if the item sellers) will be credited to you one month after the end of the promotion period.
        2. Please note that if the item does not sell the first time and if you relist it after the promotion period or if it is automatically relisted after the promotional period, standard final value fees will be charged according to the eBay fees policy when the relisted item sells.
      5. Other terms and conditions:
        1. For items listed in 2 or more categories, only the insertion fee for the first category will be subject to the promotional offers. Standard insertion fees will be charged for listing the same item for each additional category, according to the eBay fees policy
        2. If the item does not sell the first time and if you relist it after the promotion period or if it is automatically relisted after the promotion period, standard final value fees will be charged according to the eBay fees policy when the relisted item sells.
        3. Sellers who register with or complete their profile for eBay Neighbourhood after the promotion period will be excluded from this promotion.

      Promotional offers from 
1 April 2017 to 30 June 2017

      Special Terms
      1. Promotion period: 1 April 2017 to 30 June 2017
.
      2. Promotional incentives:
        1. Free final value fees for all listings under the Programme and which are listed on eBay.co.uk in an eligible category, using the auction-style, auction style with Buy it now option or fixed price format; and
        2. Free insertion fee for all listings under the Programme and are listed on eBay.co.uk in an eligible category. Listing upgrade fees will still apply and will be charged according the eBay fees policy.
      3. Eligibility:
        1. You must have registered with and completed your profile on eBay Neighbourhood 30 June 2017
        2. All listings must be for Item Owners under the Programme and are listed on eBay Site.
      4. Payment of incentives:
        1. If an item qualifies for the free insertion and final value fee promotion, the relevant insertion fees and final value fees (if the item sellers) will be credited to you one month after the end of the promotion period.
        2. Please note that if the item does not sell the first time and if you relist it after the promotion period or if it is automatically relisted after the promotional period, standard final value fees will be charged according to the eBay fees policy when the relisted item sells.
      5. Other terms and conditions:
        1. For items listed in 2 or more categories, only the insertion fee for the first category will be subject to the promotional offers. Standard insertion fees will be charged for listing the same item for each additional category, according to the eBay fees policy
        2. If the item does not sell the first time and if you relist it after the promotion period or if it is automatically relisted after the promotion period, standard final value fees will be charged according to the eBay fees policy when the relisted item sells.
        3. Sellers who register with or complete their profile for eBay Neighbourhood after the promotion period will be excluded from this promotion.
      General Terms in paragraph 4(4) below shall continue to apply.
    4. General terms and conditions of promotional offers (“General Terms”):
      1. Only listings which start during the promotion period are eligible.
      2. Only listings on the eBay Site are eligible.
      3. Only listings sold during the promotion period are eligible
      4. Participation is linked to your invited account and is not transferable.
      5. You must be UK resident at the time of each eligible listing.
      6. The promotional offers are unless otherwise specified valid only on the eBay Site for listings using the auction-style, auction-style with Buy it now option, or fixed price formats, in an eligible category. Listings using the auction-style with Buy it now option will be charged only the listing upgrade fee.
      7. Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible. Please sign in to My eBay and view your Seller Dashboard to verify whether your account is currently meeting the standards. The Seller dashboard is available to all sellers. The detailed rating section is available to sellers who've received 5 or more detailed seller ratings (DSRs). Find out more about eBay’s seller performance standards.
      8. Listings do not have to successfully sell during the promotion period to be eligible for the free insertion offers.
      9. For items listed in 2 or more categories, only the insertion fee for the first category will be subject to the promotional offers. Standard insertion fees will be charged for listing the same item for each additional category, according to the eBay fees policy.
      10. Restrictions & exclusions from the promotional offers:
        • Business sellers and/or PowerSellers and/or sellers who are not part of the Programme.
        • All items listed in the Cars, Motorcycles & Vehicles and Property categories are excluded. However, items listed in the Vehicle Parts & Accessories category are included.
        • Items listed in the Classified format.
        • Auction-style listings ended early.
        • Any items listed that don’t comply with eBay’s listing policies or prohibited and restricted items policies.
        • Any item listed during the promotion period but scheduled to start after the promotion period.
        • Listings that are listed during the promotion period but do not sell and are relisted outside of the promotion period.
        • Listing upgrade fees and these will be charged according to the eBay fees policy
        • PayPal and any other third-party fees still apply.
      11. eBay may at its sole discretion decide not to make payment of any promotional offers for any listings that eBay knows or has reason to believe were made to defraud eBay, or for any other criminal or unlawful activity.
      12. eBay reserves the right to exclude users on the basis that their seller accounts have fallen below the minimum required seller performance standards.
      13. The decision of eBay regarding any aspect of the promotional offers shall be final and no correspondence will be entered into.
  5. PROGRAMME DURATION
    1. The Programme may end at any time upon notice being given by eBay as provided for in these Terms.
    2. At the end of the Programme, you shall return all items that belong to Item Owners, make all outstanding payments to Item Owners, complete or actively end any live listings, make arrangements with Item Owners to return any unsold items, complete all transactions and resolve any disputes or issues with buyers or Item Owners.
    3. The ending of this Programme shall be without prejudice to any other rights and remedies which eBay or you may be entitled to hereunder or in law and shall not affect any accrued rights or liabilities of eBay or you.
  6. WELCOME PACK AND EBAY NEIGHBOURHOOD BRAND
    1. As part of the Programme, You may be provided a welcome pack which contains various promotional or premium items (collectively the “Welcome Pack Items”) on joining of the Programme. eBay may terminate or suspend the offering of Welcome Pack Items as part of the Programme at any time and in its sole discretion immediately without notice. The Welcome Pack Items bear the name of the programme “eBay Neighbourhood” and the mark / logo “eBay” (“eBay Marks”). If for the purposes of and for the duration of this Programme, a Welcome Pack has been provided to you, eBay grants you a revocable, non-transferable, non-assignable non-sub-licensable and non-exclusive right to use the Welcome Pack Items on an as-is basis and for the sole purpose of marketing yourself and the services you are providing to Item Owners as a participant of this Programme. No right is granted or implied for any use of eBay Marks alone. You shall not at any time use the eBay Marks on any other marketing materials or in other manner without the prior written consent of eBay. You acknowledge eBay’s sole ownership of the eBay Marks and the Welcome Pack Items, and that nothing in these Terms, your performance as a seller under this Programme, or anyhow as may be implied by law gives you any right title or interest in in the eBay Marks. You agree to immediately cease all use of the Welcome Pack Items upon the end of this Programme.

      You may not use the Welcome Pack Items in a manner that implies an affiliation with eBay or in any way suggests that eBay is involved in or with your products or services. Any use of the eBay Marks, or any other eBay protected material not specifically authorised in these Terms is not permitted without eBay’s prior written approval. eBay may at its sole discretion terminate any right to use the Welcome Pack Items at any time without notice. You agree to immediately return to eBay any Welcome Pack Items that are still in your power, possession or control on termination of such usage right upon request.
    2. You warrant that all listings, content, images or any works or materials that you use in providing your services for Item Owners, for example materials provided in your profile, shall be original or shall not be infringing third party rights.
  7. WARRANTIES
    1. You represent and warrant that you shall comply with all laws, regulations, rules and ordinances, and orders applicable to you, your business, products, services and/or activities on eBay Site or any other applicable eBay site. You further represent and warrant that you shall comply with all laws, regulations, rules and ordinances, and orders applicable to your interactions with Item Owners and/or eBay.
  8. CONFIDENTIALITY
    1. All information you obtain from Item Owners and/or eBay under this Programme, which is not already known to the public or is marked ‘confidential’ or is by nature confidential, constitute confidential information. You shall not, without the prior written consent of Item Owners or eBay, where applicable, at any time divulge, reveal or communicate to any person any confidential information belonging to Item Owners or eBay, all of which shall be kept secret and confidential by you. You shall take no fewer security measures or lesser degree of care with respect to the treatment of eBay’s confidential information, than that which you apply to your own confidential information.
    2. You may not in any manner misrepresent or embellish the relationship between eBay and you, or express or imply any relationship or affiliation between eBay and you or any other person or entity except as expressly permitted by these Terms.
  9. INDEMNITY
    1. You shall indemnify eBay, against any and all costs, expenses, damages or other liabilities, including reasonable attorneys’ fees arising out of a claim by a third party relating to your breach of the representations, warranties, or agreements contained in these Terms or which eBay incurs by reason of your failure to comply with any provision of these Terms.
    2. You agree that eBay will have no liability to you, and that you will defend, indemnify, and hold eBay, its subsidiaries and affiliates and their respective employees, officers and directors harmless from any and all claims, losses, liabilities, costs and expenses, including reasonable attorneys’ fees (collectively, “Claims”) arising from or relating to: your participation in the Programme; your activities as a service provider to Item Owners, including without limitation Claims related to the performance of your services, and/or your interactions with or use of any of the eBay Site; your breach of these Terms; eBay’s termination of this Agreement pursuant to the terms herein; and/or infringement by any of your marks, products or services of a patent, copyright, trademark right or other intellectual property right of a third party, or misappropriation of any third party trade secret, except where such item has been modified without authorization, and such modification is the basis of the Claim.
    3. You will not enter into any settlement that affects eBay’s rights or interest without eBay’s prior written approval. eBay will have the right to participate in the defense at its expense.
  10. EXCLUSION OF INDIRECT DAMAGES AND LIMITATION OF LIABILITY
    1. Neither Party excludes or limits its liability to the other party for death or personal injury caused by its negligence, wilful misconduct or fraud.
    2. N NO EVENT WILL EBAY, ITS SUBSIDIARIES, AFFILIATES, OR SERVICE PROVIDERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOST PROFITS (HOWEVER ARISING, INCLUDING NEGLIGENCE) ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, INCLUDING RELATING TO YOUR ROLE OR ACTIVITIES UNDER THE PROGRAMME, EVEN IF EBAY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    3. REGARDLESS OF THE PREVIOUS PARAGRAPHS, IF WE ARE FOUND TO BE LIABLE, OUR LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO BRITISH POUND STERLING ONE HUNDRED (GBP100.00). THIS LIMITATION OF LIABILITY IS CUMULATIVE, WITH ALL PAYMENTS FOR CLAIMS OR DAMAGES IN CONNECTION WITH THIS AGREEMENT BEING AGGREGATED TO DETERMINE SATISFACTION OF THE LIMIT. THE EXISTENCE OF ONE OR MORE CLAIMS WILL NOT ENLARGE THE LIMIT.
  11. PrivacyeBay’s overriding commitment to privacy is set out in its privacy policy (available at: http://pages.ebay.com/help/policies/privacy-policy.html) and shall apply in addition to this section 11. You warrant that you have read and understood eBay’s privacy policy and agree to use your best efforts to exercise your rights and to perform your obligation under the Terms and Conditions of eBay Neighbourhood in a way not contrary to the provisions of eBay’s privacy policy.

    You agree that any collection, use, disclosure, retention and protection of information including personal identifiable information you obtain whether from eBay or item owners or other sellers, as applicable, under the Programme shall comply with the applicable law and regulations. You shall not use any personal identifiable information obtained via this Programme for your own or any other purpose.

    You consent to the use of your personally identifiable information as well as listing and order information, by eBay for the purpose of this Programme —for example, to include your user ID in respect of any Welcome Pack Items that will be prepared and provided to you.

    You consent to the disclosure of certain personally identifiable information, as well as listing and order information, by eBay to Item Owners —for example, providing your name, user ID and other contact information displayed in your profile.

    You can control the methods by which we may contact you about your activities under this Programme in the Notification section within eBay Neighbourhood Hub.
  12. MISCELLANEOUS
    1. No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship between you and eBay are intended or created by these Terms.
    2. Except as otherwise provided herein, these Terms are the entire agreement between you and eBay with respect to the Programme. eBay’s failure to enforce any provision of these Terms will not be construed as a waiver of any provision or right.
    3. If any provision of these Terms is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions.
    4. We may at any time, in our sole discretion, with or without notice to you:
      1. amend, replace, suspend temporarily, and/or discontinue permanently, the Programme, its name, features, and/or functionality offered under the Programme,
      2. limit, prohibit, refuse, cancel, block, suspend and/or terminate your participation in the Programme if you violate any of these Terms, our policies, or any applicable laws.
    5. These Terms may be amended at any time by email, or by posting the amended terms on the Neighbourhood Hub. All amended terms, except in circumstances as expressly provided for, shall automatically be effective 30 days after they are initially posted.
    6. You and eBay intend that these Terms shall be enforceable by Item Owners as defined in the Contracts (Rights of Third Parties) Act 1999.
    7. These Terms shall be subject to and interpreted in all respects in accordance with the laws of England & Wales.
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